Travelport has announced the launch of Smartpoint Cloud on its
Travelport+ platform. This innovative technology aims to deliver a more
efficient and intuitive way for travel agents to sell and service
travel, while also increasing sales of higher-value services for
suppliers.
Smartpoint
Cloud is designed to make it easier for travel agents to find and
create tailored travel packages that suit every customer type. The
platform offers fully customisable hotel and flight search options, as
well as NDC offers, making it easier for agents to sell and service
travel products.
Additionally, Smartpoint Cloud is built with the insight that
agencies need to train and onboard new agents, and the graphical user
interface (GUI) on Travelport+ is designed to provide a more
user-friendly, simpler experience that speeds up agent workflow.
Agents will be able to easily search, filter, find and create
tailored packages for customers. The platform also provides better
criteria to allow easy comparisons from any source, including both NDC
and traditional air content side by side. With Smartpoint Cloud, agents
will be able to access all travel content, including NDC, in a modern
web-based interface that allows them to work anywhere, anytime and on
any device.
Smartpoint Cloud is touted to serve the needs of suppliers too. The
platform equips agents with new tools that enable them to better
understand the details of an offer, so suppliers can boost their sales
by showcasing their top brands and best products to their target
customers.
Supplier content is organised and promoted through concise and
user-friendly matrix displays that enable effortless comparison of
content from various sources, such as NDC and traditional airline
content. Additionally, Smartpoint Cloud makes it easier for agents to
service trips and manage exchanges independently, which helps to
increase customer satisfaction.